Page 20: of Marine News Magazine (January 2013)

The American Waterways Operators (AWO), the 350-member trade association representing the nation?s tugboat, towboat and barge industry recently released recommended best practices to assist both companies and mariners in navigating the U.S. Coast Guard?s mariner credentialing and medical review process. AWO compiled the best practices based on feedback from industry members through its Working Group on Mariner Licensing and Medical Standards, as well as input from the Coast Guard?s National Maritime Center (NMC). Among the best practices suggested to companies, AWO recommends gaining familiarity with the Coast Guard credentialing process, designating a representative to interact with employees and the NMC, and offering to review a mariner?s application before it goes to the NMC. Additionally, AWO encourages employers to view the Coast Guard as a partner in the medical credentialing process and to take the time to develop relationships with NMC staff. Companies should also take steps to promote mariner wellness as part of their workplace culture. By the same token, mariners are encouraged to be proactive about their own health and to view their license as their livelihood. AWO also suggests that mariners with common medical conditions like heart disease, diabetes, and sleep apnea become familiar with what the Coast Guard requires in the event of these conditions and use their employer as a resource to help navigate the credentialing process. AWO President & CEO Tom Allegretti said in October, ?These best practices are drawn from the experience of AWO members who know what works to help companies and mariners work through a sometimes confusing credential application and renewal process.? The following best practices were compiled by The American Waterways Operators based on the experience of member companies. These best practices can assist companies in working with their mariners and with the Coast Guard?s National Maritime Center to make the credential application and renewal process less confusing and ensure that their mariners? applications are processed as ef ciently as possible. I. SUPPORT YOUR MARINERS  Most mariners only deal with the NMC once every  ve years and  nd the process confusing and intimidating.  Designate a person in your company who can act as a resource for your mariners and a liaison with the NMC.  Clearly describe necessary competencies, including physical demands of the job, in position descriptions.  Educate mariners on what they need to do when applying for or renewing a credential, then stand by to help.  Encourage mariners with known medical conditions to complete the testing and provide the information required by the Coast Guard along with their application. This will reduce the likelihood of a response from the NMC requesting additional information from the mariner.  Offer to review a mariner?s application before it goes to the NMC. The most common causes of credential processing delays are incomplete or improperly completed applications.  Foster a policy of open communication and trust. Encourage your mariners to sign a third-party release allowing you to work with the NMC on their behalf, especially when they are on board the vessel. AWO?s Best Practices on Mariner Credentialing American Waterways Operators (AWO), a 350-member trade association tells members to foster a cooperative relationship with the Coast Guard and to support the mariners, wherever possible. COLUMN20 MNJanuary 2013 MN Jan2013 Layout 18-31.indd 20MN Jan2013 Layout 18-31.indd 201/2/2013 4:38:18 PM1/2/2013 4:38:18 PM