Page 51: of Marine News Magazine (August 2016)

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The Right Stuff:

Innovation, Customer Service, Crew Welfare

By Patricia Keefe

Hornblower, Inc. service, we tend to stay employed.” The feature companies of this year’s vessel operators’ cat-

Safety also drives success. From Crowley’s “safety card” egory in the annual Marine News 100 – Crowley, Boucha- authorizing workers to stop unsafe activity to Bouchard rd and Hornblower – have much in common. Crowley

Transportation Co., Inc.’s unyielding focus on zero inci- and Bouchard represent a maritime heritage dating back dents, to Hornblower Cruises & Events integrated man- to nearly 100 or more years, run by generations of a single agement system that emphasizes safety, this bottom-line family, surviving in great part by constantly preparing for priority has produced award-winning safety records for the future and staying close to clients. In the case of Horn- these top-draw operators. “This is a tough industry that blower, a willingness to explore new opportunities through demands a high level of safety, and I will accept nothing constant product innovation and entering new markets less,” says Morton S. Bouchard III, president/CEO of his has propelled the cruise and event company in its ? rst 36 namesake company. years to the top.

Center image: Barge No. 272, looking back towards M/V Donna J. Bouchard during the Christening Ceremony in New Orleans, LA, February, 2016.

Right image: Artist’s rendering of the main deck forward of hulls slated for delivery in 2017 and 2018.

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