Page 4th Cover: of Maritime Reporter Magazine (September 1984)

A class using an opposed piston engine cutaway as a training aid

Fairbanks Morse Taking Major Steps

To Improve All Aspects

Of Customer Services Worldwide

In a move to strengthen its en- tire parts and service organization and to coordinate all field service activities for Fairbanks Morse Op- posed Piston and Colt-Pielstick en- gines, the Fairbanks Morse En- gine Division of Colt Industries is undertaking a major restructuring designed to improve all aspects of customer services worldwide.

As part of the restructuring, present parts and service facilities are being upgraded and modern- ized with the latest state-of-the- art equipment, and new centers are being added. In addition, a new centralized warehousing net- work is being developed to service all locations. At its Beloit facili- ties, a new training center has been completed to provide hands- on engine service training for

Fairbanks Morse and customer personnel.

As one of the first steps in its ex- ternal restructuring, a regional distribution warehouse was cre- ated in Reno, Nevada, and estab- lished as its Western Service Re- gion Headquarters. The warehouse is designed to complement the ex- isting service shop in Seattle and sales office in San Francisco with improved inventory control and distribution effectiveness.

The location was chosen as it is central to the region's major mar- kets and can absorb expansion as additional service facilities are added. In addition, a new fuel in- jection overhaul facility has been located at Reno which provides complete fuel injection service with new and modern equipment. This will allow Fairbanks Morse to have complete rebuilt and exchange as- semblies in all locations to comple- ment its new parts inventory.

Typical of the modernization that is taking place in all Fairbanks

Morse Service Centers is the re- cently completed move in Norfolk,

Va. The center now has the capa- bility to handle complete engine rebuilding. In addition, the center is computer integrated with the central warehouse in Beloit to quickly process requirements for special and made-to-order parts.

Recently completed in Beloit is the new training school designed to give Fairbanks Morse and cus- tomer service personnel the finest in training on all Opposed Piston and Pielstick engines.

According to Tim O'Sullivan, vice president and general man- ager of the parts and service oper- ation, when completed the Fair- banks Morse service organization will be one of the finest organiza- tions of its type available any- where in the industry.

Supporting Mr. O'Sullivan in the reorganization are: Michael

Peterson, manager of marketing who will develop and implement the marketing and sales programs planned for both the parts and ser- vice segments of the operation;

Mark Parsons, manager of distri- bution, who has the responsibility for parts order service and inven- tory control for spare and renewal parts in all stocking locations. He also manages the present central parts distribution center in Beloit.

Tom Skinner, manager of prod- uct service, who is responsible for developing and implementing all product and technical service pro- grams and Roger Brenneke, manager of training.

The business is divided into five regions, four in the United States and one for export to provide a fo- cus on customer activities.

Through its new and revitalized parts and service organization it is

Fairbanks Morse's aim to provide every Fairbanks Morse and Colt

Pielstick engine owner with the optimum service that will mini- mize their downtime and assure the maximum return on their en- gine investment.

Circle 38 on Reader Service Card

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September 1, 1984 Circle 113 on Reader Service Card 7