Page 37: of Maritime Reporter Magazine (October 1998)

department to another, a practice which can be frustrating for cus- tomers. Staff levels have been increased to cover both on-site ser- vice and the service workshop.

The provision of service agree- ments has virtually become a stan- dard for all Ulstein Bergen land power gas engine installations, and the company has sought to migrate such schemes to the off- shore sector and shipping industry, in mind of the increasing manage- ment quality demands set by char- terers and international legisla- tion.

Centa Names New Rep

Centa Corporation of Darien, II. has named S. F. Griggs &

Associates of Seattle as

Manufacturer's Representative for

Centa's expansive line of flexible torsional couplings and shafting systems. its endeavors to respond more quickly to inquiries and supply more complete orders than previ- ously has proved effective in com- bating so-called 'pirate' suppliers.

So as to increase its scope, the company has fostered a cannibal- ization scheme for parts, as well as purchasing secondhand engines from breakers, scrap merchants and other sources worldwide. As an extension of its activities, it has this year started a joint project with Ulstein India to purchase

Bergen engines in the substantial

Indian scrap market.

According to Thor Skjondal, manager of spare parts sales, the efforts in the secondhand field have the two-fold benefit of pre- venting other suppliers from offer- ing Bergen engines for sale, and of providing the company with machinery which can be over- hauled or cannibalized.

A substantial increase in activi- ty has also been recorded in the field of engine plant modification and upgrading, the province of a specific department at Ulstein

Bergen. As engine development advances and new innovations to the K and B-series are introduced, it is planned to offer the benefits wherever possible to existing cus- tomers by way of upgrade kits and services.

The company's new after-sales department is intended to better resolve customer problems and assist the service department with complex faults. Hitherto, many problems were passed from one

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