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various topics. This can help identify outliers which may represent difficult materials in need of im- provement. In addition, exam logs indicate overall company performance to ensure that employees are meeting standards, on average. Question analytics indicate not only how often each question is an- swered correctly or incorrectly, but also show the frequency with which each incorrect answer is cho- sen. This helps highlight, and then correct, com- mon misperceptions among employees. Finally, audit logs record all significant learning events such as exam delivery, exam review, system access, and so on, to provide an audit trail and help preserve the security and integrity of the learning process. CONCLUSIONThe SEA process has been very well received for its objectivity, standardization, professionalism, and improved and consistent learning outcomes. It represents a major turning point and improvement towards a modern, best-practice job and familiar- ization training system. Thus far it has been used to train hundreds of BC Ferries employees on its way to being rolled out company-wide. As Sam Manson, BC Ferries trainer, puts it: "Standardiza- tion is the greatest advantage of the program. Now all candidates receive the same high quality training and a fair assessment." BC Ferries success is one we can all learn from,but there are many other familiarization tales out there - successes and challenges that we can learnfrom as well. Let us write about your story so wecan all learn from it! Is your organization leading the way in job and familiarization training? We'd like to write about it. Or, do you have an example of a poor familiarization experience or practice that we can all take lessons from? We would like to write about that too (without naming you or yourcompany, in this case). Contact Murray by email at [email protected]. You have a familiariza- tion tale to tell. You can benefit everyone by shar- ing it.About The AuthorsJeff Joyce is the Director of Opera- tional Training and is the Project Man- ager for SEA development at BC Ferries. A retired Canadian Naval Offi- cer, Jeff is keenly interested in develop- ing sustainable learning practices in the marine industry. He is contactable at [email protected] Murray Goldbergis the CEO of Ma-rine Learning Systems, maker of MarineLMS. A researcher and devel- oper of learning management systems, his software has been used by 14 mil- lion people worldwide. He can be reached at [email protected]. November 2011www.marinelink.com 73MR Nov.11 # 9 (65-73):MR Template 11/3/2011 4:13 PM Page 73