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the trainer to re? ect on the their training pre-assessment also helps improve hir- Every organization has a system in of information that is already being col- process and performance. It makes him ing practices and pre-familiarization place for measuring key aspects of op- lected (or can easily be collected) that or her a partner in training improvement. self-study materials. Finally, pre-assess- erational performance. These can be can help improve training, and therefore

Otherwise, you are wasting a valuable ment results can be used by the trainer to mined for information that is directly re- safety and operational ef? ciency. thought resource because the trainer tune his or her program to the candidates lated to your training performance. Any simply “works IN training”, and is not in hand, and to ensure that critical gaps KPI that can be tied to a training event LMS-enabled KPIs for Maritime as likely to “work ON training” - a key in knowledge are covered. can be used. Familiarization Training distinction. Another excellent technique is to re- One simple example is a KPI which All of the KPIs spoken of above can be evaluate the candidate after some pas- measures the duration of familiarization collected and analyzed manually. In ad- 3. Evaluate the Trainee sage of time since the training event. training. Some organizations do not have dition to those, organizations that use a

All organizations have a process in This provides information on how well ? xed training agendas and vary the num- learning management system to support place to evaluate candidates at the end of knowledge is retained over time. If criti- ber of days of familiarization according training have access to a variety of other training. The results of these evaluations cal knowledge is lost, then the training to the candidate. This can be mined for deep KPIs which can provide insight that can be used as a KPI. program can be altered to reinforce the very useful data. For example - has the is simply not otherwise available.

A couple points on this. First - it is a maintenance of this knowledge and to number of days crept up over the years? In the March issue of Maritime Re- good idea (and a common technique) to recommend further training to individual If so – has performance improved along- porter and Engineering News, the ? nal perform assessments not only at the end candidates. side? Does duration vary according to article in this series will discuss exam- of training to evaluate the candidate, but Finally, although all of these metrics the trainer? According to the number ples of LMS-enables KPIs and leading also at the beginning of training to evalu- are very useful, use caution in applying of trainees? According to the vessel? indicators which can provide incredible ate and improve the effectiveness of the them without analysis and thought. As- These are all important questions whose insight into training effectiveness.

training itself. There are many reasons sessment outcomes can vary signi? cant- answers can provide insightful clues on for this pre-assessment. First, if an eval- ly with the method of assessment, with how to improve outcomes.

uation is conducted at the start of train- differences in the assessors, with differ- Another example is the mining of loss ing, we are then aware of what the candi- ences in the candidates, and with the age or safety-related incidents. Statistics on

The Author date “does not know” in addition to what of the assessment itself, just to name a these should be visited regularly in order they do know. By comparing that to the few. So always think carefully about to uncover common and recurring issues

Murray Goldberg is CEO of Marine Learn- results of the evaluation conducted at the whether (or how much) a KPI is being which can be addressed through a modi- ing Systems (www.MarineLS.com). An end of training, we can determine how in? uenced by actual effectiveness, or by ? cation in training. Likewise for other eLearning researcher and developer, his successful training was even in the pres- the method of gathering the KPI itself. operational metrics such as ferry loading software has been used by 14 million ence of candidates with varying degrees and turnaround times, customer service people worldwide.

of knowledge and aptitude. Secondly, a 4. Record Performance complaints, and so on. There is a wealth www.marinelink.com 19

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