Page 99: of Maritime Reporter Magazine (August 2018)

NEW TECH ? SMM 2018

MacDougalls’ Increases Productivity with New Mobile App 40 minutes per technician of wasted time, and 3 hours of

SMM 2018 Preview administration time doing data entry.

With the ability to send photos and videos and add them to the work order, technicians can stay in place on the job, to send the photos to notify supervisors of any challenges or parts needed, due to a challenging repair. They can also send before-and-after photos and videos to show work

MacDougalls’ Cape Cod Marine Service is in Falmouth, quality and to build greater trust with their customers.

Massachusetts and has been in the marine service business MacDougalls’ has used it to show hard to reach spaces to for 80 years and employs up to 30 technicians in the busy justify increases in labor due to technician proximity to the season. The boatyard services more than 200 recreational repair area, which helps the customers better understand and commercial vessels year-round in multiple out- the complexities of the job. buildings including one of two of the largest working paint The techs love the new mobile app, especially the voice bays on the island. recording and messaging features, so they no longer need to

Trevor Vermette, Operations Scheduler and the executive translate then later to the in-of