Page 20: of Maritime Logistics Professional Magazine (Q4 2011)

20 Maritime Professional 4Q 2011MarPro Profile cycle, she was quick to point out that you can?t paint the picture with one broad stroke, and that there are companies around the world where software solutions are more readily adopted. Once a company decides to adopt all or part of the NS5 Enterprise solution, Hughey said the tables turn to one of the company?s key differ- entiators: customer service and support. ?Somecompanies know they need to move to a soft- ware solution, and they are trying to be proac- tive about it. But they need a lot of support, as many companies do not have the skills or resources internally to pull off one of these implementations.? ?It is important to note that each customer hasa dedicated account manager whose number onefocus is to make sure they are successful in run- ning NS5. If a client ever needs assistance, not only do they have a general number to call, but an account manager who is always there for them. In fact, sometimes it is the account man- ager that realizes the customer is struggling, andthey can reach directly into our product devel- opment group and into our consultancy services to help solve the problems? The ABS Nautical Systems User Conference Every year ABS Nautical Systems holds a user Karen Hughey President and COO, ABS Nautical Systems ?What we all understand is that it is even more than effi- ciencies that people need software for; it is compliance, it is transparency. you can no longer run your business without having that, and expect to compete or comply.? ?What we?re trying to do with our software solutions is lay a foundation that will enable customers to attain opera-tional, safety and technical excellence across their organi- zations, as well as improve the process of survey planning and preparation for ABS-classed vessels, with a company they know and trust.? www.abs-ns.com MP #4 (18-33):MP Layouts 11/7/2011 3:14 PM Page 20