Page 56: of Maritime Logistics Professional Magazine (Q3 2013)

Training MAN DIESEL & TURBO MAN to Customer: Transferring Know-How TBy Peter Pospiech For Dr. Stephan Timmermann, whose executive responsi- bilities at MAN Diesel & Turbo include Marine Systems and After Sales, training is a key issue. During the ofÞ cial inaugu- ration of the Copenhagen PrimeServ Academy, held in June of this year, he said, ÒOur pledge is to offer our customers all over the world a consistently high standard of quality. This self-imposed obligation is one we can only live up to if our employees and also, very important, our customers undergo regular training and are familiarized with the latest technical details. Training is a prerequisite for optimizing the perfor- mance of a plant and safeguarding customersÕ investment. In addition, MANÕs global after-sales organization, the MAN PrimeServ network, promotes a constant and direct exchange of knowledge among customers, suppliers and our Research & Development organization. This helps us to continuously increase our market orientation and our customersÕ satisfac- tion with our performance.Ó MAN Diesel PrimeServ Today, MAN Diesel PrimeServ is comprised of a network of the companyÕs own service centers, supported by authorized partners. The focus of the MAN Diesel & Turbo PrimeServ Academy therefore lies partly in the internal advancement of the companyÕs own service engineers, who regularly arrive from all over the world at the various training facilities in order to increase their expertise. The Academy also gears its training portfolio towards marine and power plant engineers, who are brought up to speed about diesel engines from MAN through basic, advanced and expert courses. Whenever an engine is sold, the customer is offered the opportunity to send engineers to one of MANÕs twelve, strategically located academies for training. The vast majority of MAN customers do just that. Tommy Rand Olsen is head of the MAN Diesel PrimeServ Academy in Copenhagen. Olson has been with MAN Diesel & Turbo since 1994, where he started in the small bore engine design department. In 1997, he was promoted as to superin- tendent engineer in the after sales department and eventually served in several countries such as Singapore, Dubai, Houston and Copenhagen, where he was involved in all manners of MAN Diesel &Turbo doesn?t just produce engines. Through their PrimeServ Academies, they deliver a lot more than hardware. They transfer knowledge. The Primeserv Academy in Copenhagen was ofÞ cially opened in June 2013 56 | Maritime Professional | 3Q 2013MP #3 50-63.indd 56MP #3 50-63.indd 569/10/2013 12:04:46 PM9/10/2013 12:04:46 PM