Page 29: of Maritime Reporter Magazine (April 2000)

M/S Patriot (former ms Nieuw Amsterdam) was purchased from

Holland America for $114.5 million and will begin December 9, 2000. This ship also falls under the purchasing auspices of

Robert Gordon. considerable time and effort in the research and testing products that companies offered in hopes of finding the correct items to meet their needs. After research and review, purchasing determined that concentrating pur- chases with one particular vendor would be more effective in gaining the commitment of one qualified company to assist in handling the company's paint requirements. After careful study of the company's total purchases, and vendor base, International Paint was determined to be the best fit - its size, reputation, and ability further supported this decision. In addition, the company was awarded significant projects in

AMCV's future expansion.

Once International Paint was identified as a potential partner to create a Purchasing Program for AMCV,

International Paint was approached by Ocean Devel- opment, a wholly owned subsidiary of American Clas- sic Voyages, with the lure of additional business. A three-element program was created by Ocean Devel- opment (ODC) to offer incentives to all parties involved. Beginning with a rebate program, which was created to lower overall costs, it was also designed to offer the operating divisions incentives to concentrate their purchases with this supplier. Secondly, there was up front allowance granting paint to AMCV that would be used to support their upcoming projects. Third, there would be a quantifiable process to allow the vendor to address all coatings issues in an attempt to offer coating solutions to existing problems.

Upon implementation of this plan, there would be then be a multi-division meeting to address all of the coatings challenges. A meeting was set

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Call 800-365-1663 to speak with an applications engineer #3205 where all individuals involved with paint were to par- ticipate in a feedback session with a senior vice presi- dent of International Paint. The purpose of the meet- ing was to clarify requirements on both sides in order to establish an action plan.

With favorable intentions in mind, the initial meeting opened with all participants venting their dissatisfac- tion with the previous level of service of International

Paint. There were several outstanding issues with the company, such as incorrect invoices, lack of a consis-

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April, 2000 Circle 214 on Reader Service Card Circle 232 on Reader Service Card 29