Page 30: of Maritime Reporter Magazine (April 2000)

Purchasing tent customer service representative, and lack of product, which matched existing paint. The International Paint represen- tative listened attentively to each com- plaint and took copious notes regarding each concern. Once all of the concerns had been raised, the International Paint representative apologized for all the problems previously encountered and assured that these issues would be cor- rected. He then launched into his pre- sentation explaining what his company could offer and discussed what steps the two companies should take in the future.

This presentation included considerable data regarding International Paint and its many different offerings. It was clear that International Paint had the resources to offer all of the needed coat- ings services. The challenge then became to determine in what priority should these offerings be implemented.

A few days following the meeting,

International Paint had already distrib- r t \ k \ A f\< GCS

MSHS „

GROUP OF COMPANIES Z

OUR 24-HOUR

SERVICE * _" a „ ^ EXTENSIVE GOVERNOR

Wf) INVENTORY

J M f CORE EXCHANGE m/ PROGRAMS \ Can be a real

TIMES AVER. ^^ For more information, call (954) 462-7404 k r . j or toll free 1-877-659-6328 or visit our web

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GOVERNOR CONTROL SYSTEMS,JNC.

U authorized distributors & service center

WOODWARD 3190 S.W. 4th Avenue • Ft. Lauderdale, FL 33315 authorized 319 . . ,

Circle 273 on Reader Service Card [VAC sysfems: • Use only 3 pints/ flush of fresh water • Clean with a 5 nozzle flush ring • Use small, 1.5" -2" diameter piping • Piping tan be flexible with vertical lifts • Reduce sewage volume by 90% • Reduce holding tank size by 80% • Eliminate toilet vents • Reduce material and labor costs • Cut topside piping weight [VAC ORCA® IIA Marine

Sanitation Devices: • Are fully automatic • Use microprocessors for control, monitoring • Are compact and lightweight • Are easy to operate and maintain • Operate in fresh, salt or brackish water • Are U.S.C.G. Certified and IMO approved • Available with automatic chlorine generators • Optional 3-piece modular units

ORCA II A(165-500 Piopnj |

WojCs, J

ORCA II All2-70 hone) —Serving the marine industry for 20 years

Over 5,500 installations worldwide. Contacts include AMCV/lngalls cruise ships, Atlantic Marine Coastal Queen project,

U.S. Nary/Avondale shipyard LPD-17 vessels and more.

For a FREE color brochure including dimensions and technical specifications, contact us.

ENV1R0VAC INC

Rockford, IL 61115 U.SJL 888-GET-EVAC (438-3822} • 815-654-8300

Fax:815-654-8306

E-mail: [email protected] « zrvTsi

Reduce Your Engineering,

Solve Your Sanitation Needs

EVAC's vacuum collection sewage systems are specifically designed for the marine industry. They use standard designs and components requiring no special engineering. uted a task listing complete with respon- sible parties and due dates, which in turn became the vehicle for the Purchasing

Program. Each issue, concern, support and training requirement was included on this list, thus mobilizing Internation- al Paint resources in ports around the

U.S. This program also included the full time services of International Paint inspectors in three key ports in support of various projects, as well as a paint application and use training program for end users. International Paint was also called upon to provide coatings hand- books for new projects, the creation of a color matching program for existing coatings, a custom blend on demand program, and a paint identification pro- gram. Through the diligence of ODC and International Paint, the program was ultimately labeled a success. Interna- tional Paint has been diligently deliver- ing the desired results along with cor- recting previous omissions in their ser- vice. After six months all participants were asked to rate International Paint; the company was rated 3.59 on a scale of 1 to 4. Although there is some room for improvement it is very clear that the overall satisfaction level is favorable.

In addition to this improvement in ser- vice, AMCV has received custom train- ing and the services of paint inspectors in three key ports. If AMCV were to fund additional full time paint inspec- tors and training at these sites the cost to the company would amount to approxi- mately $100,000. Clearly there is con- siderable benefit by bundling these ser- vices within the cost of the product rather than purchasing these services independently. Labor savings, costs savings, expertise and training are all tangible benefits of the program. Inter- national Paint has benefited from its early involvement in the process of color selections. This has allowed them to offer critical input regarding past experi- ence with other owners, as well as giv- ing them input early into the upcoming projects. International Paint also learned how to mobilize its offerings in a manner to increase customer satisfac- tion and to better understand the unique needs of the cruise industry. In what could be dubbed as a win-win situation,

AMCV has received a valuable partner with regards to coatings technology, and

International Paint has been rewarded with a loyal client.

Robert Lee Gordon is currently the director of purchasing for Ocean Devel- opment Company. Mr. Gordon is responsible for all project related pur- chasing of hotel, nautical, and engineer- ing products for Project America, M/S

Patriot, Columbia Queen, and the coastal vessels. 30 Circle 234 on Reader Service Card Maritime Reporter/Engineering News