Page 8: of Marine News Magazine (July 2012)

A native of British Columbia, Jeff Joyce was accepted into the Canadian Navy in 1983 through the Regular OfÞ cer Training program and progressed through his post-secondary learning (B.Sc UBC) and Naval education, graduating from both in 1987. He completed his CertiÞ cate of Competency as a Bridge Watchkeeper, and then qualiÞ ed as a Navigating OfÞ cer. Throughout his Naval career, Jeff excelled in many operational roles, but always felt most fulÞ lled when involved in training and education. He taught navigation and operations as a young Lieutenant, and then returned to the Naval OfÞ cers Training Center as the Senior Instructor and Head of Department. While so employed, he returned to school and completed his MA in Leadership and Training at Royal Roads University in 2003. After a 6-month stint as the Canadian CommodoreÕs Senior Watchkeeper for Coalition Forces during the Gulf conß ict, Jeff proceeded on exchange for three years with the Australian Navy. Subsequently, after successful tours at sea as Executive OfÞ cer of HMCS Calgary, and as Assistant Chief of Staff for the Commander of Maritime Forces PaciÞ c, Jeff took retirement from the Canadian Navy just prior to his current appointment as Director, Operational Training for British Columbia Ferry Services, Inc. JoyceÕs view of maritime training therefore encompasses many angles, but his efforts to maintain a compliant, up- to-date Ð and perhaps most importantly Ð a safe workforce for British Columbia Ferries has set a new benchmark for the Þ rm. Follow along as he discusses the ÒBCÓ way of training:TRAINING INITIATIVES ARE ALWAYS MORE SUCCESSFUL WHEN LED FROM THE TOP . TALK ABOUT YOUR LEADERSHIP STYLE .I couldnÕt agree more Ð and to me, Ôled from the topÕ also means Ôsupported at the very topÕ as well. Without the CEOÕs buy-in and advocacy, building sustainable training programs would be a serious challenge indeed É fortunately this is a non-issue at BC Ferries. I do my best to lead with transparency and sustainability as my mantra, as I go through some semblance of the following steps: ¥ Know the people ¥ Clarify the objective ¥ Facilitate the vision ¥ Support the process ¥ Challenge the team ¥ Make it fun and keep it fun Jeffrey Joyce Director, Operational Training ? British Columbia Ferry Services, Inc. INSIGHTS8 MNJuly 2012