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and medical screening. Flash forward to today, those same our performance and strive to maintain the highest levels of values of consistency, timeliness and improved customer ser- consistency and timeliness possible.

vice still apply and the Coast Guard’s credentialing program

Mariner physical examinations have gone from 5-year has vastly improved service to our customers in these areas. intervals to 2-year intervals. How can you possibly

Every facet of the application process is centrally managed keep up with the more than doubling of these inter- which includes training, performance/process oversight and vals for a credentialed mariner set that now eclipses personnel accountability. REC’s report directly to the NMC, 200,000 seafarers?

as opposed to local Sector of