Page 37: of Marine News Magazine (July 2018)

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high standards have always been a Hallmark of the GLG business philosophy.

Starck looks back on the process with pride. “We took

AWO and the RCP very seriously. Our Vice President of

Operations was on the AWO Board for several years. We were proud of it – we promoted it. At the time of our last 3-year audit, we hired our auditor and he became our Di- rector of Operations and Compliance, a new role within our organization. Shortly after that, we hired a maritime college graduate and he became our Quality Auditor.”

In terms of helping out others in a similar position, for

GLG, subM advice is an extension of the service they pro- vide every day. “We’re exposed to it probably more than anybody else. Most of the other tugboat operators are our customers,” he explains. “They’re marine construction companies, or the dredging operators, or even our other tugboat operators who are out there doing barge towing or ice breaking, or whatever it is. If they have questions and they need the service, we’re offering to help.”

That includes going through the boat with a drydock customer, providing each with a report (for a small fee) that gives them a roadmap for compliance. “We don’t rep- resent ourselves to be a third party organization or any- thing like that,” adds GLG’s President.

And for smaller operators without assets to