New Customer Support Organization Implemented By Honeywell Marine

Honeywell Marine Systems Operations in Seattle has implemented a new Customer Support Organization designed to provide local service to the firm's worldwide service areas. "By dividing our service areas into three separate zones, with self-contained service capabilities, we can now provide more efficient and cost-effective service to all our customers," says John Brenan, manager of the new Customer Support Organization.

Under the new system, Honeywell has increased its shop repair facilities and built up its inventories in each of the three zones.

It has also expanded its customer training capabilities and plans to introduce planned maintenance contracts in the near future.

Honeywell's service headquarters for Zone 1, which includes North and South America, is in Seattle. Zone 2, which includes the entire North Sea and all European and African sectors, is headquartered in Aberdeen, Scotland.

Zone 3 includes Australia and Southeast Asia. Its headquarters is in Sydney, Australia.

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Maritime Reporter

First published in 1881 Maritime Reporter is the world's largest audited circulation publication serving the global maritime industry.