No Claims Yet On Cat's Over-The-Counter Parts Availability Guarantee

Caterpillar Engine Division's guarantee of over-the-counter parts availability, first announced in January 1984, helps demonstrate Cat's commitment to provide the marine industry with one of the better engine support efforts. To date, Caterpillar has not had a single claim.

The guarantee is offered to qualifying marine product users in the 48 contiguous states. It covers all new Caterpillar marine propulsion engines, transmissions, auxiliaries, and selected Twin Disc transmissions delivered to the user after February 1, 1984. New parts requirements for these products are covered for four years. The part ordered must be necessary to keep the marine system operating.

A very high percentage of needed parts is immediately available overthe- counter from the dealer's stock.

In those cases when a part is not immediately available, the Marine Parts Availability Guarantee promises to provide the part at the counter where it was ordered in as short a time as possible. It will normally be available in a matter of hours, the same day, or overnight. If, however, the time is longer than 48 hours, the part will be provided to the customer at no charge.

For further information on the Cat parts guarantee, Circle 48 on Reader Service Card

Other stories from May 1985 issue


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First published in 1881 Maritime Reporter is the world's largest audited circulation publication serving the global maritime industry.